The effectiveness of our communication with others determines our reputation, the way we project ourselves in front of others and the interpretation of our responses with respect to our professionalism, credibility, confidence and honesty. Unfortunately, communicating with skill and professionalism requires practice, years of experience and mastery of a…
Listening to Win in the Global Marketplace
Recognizing that you need to listen to your customers is good, but it’s not good enough. In a simple world, communication occurs when a sender transmits information and a receiver decodes the information. In the complex real world, people are constantly bombarded with competing messages. The global marketplace presents additional…