Understanding Our Translation Order Process: A Friendly Guide to What to Expect

Infographic depicting the 6 key steps in our translation order process including 1) Get a free quote, 2) Receive custom proposal, 3) Make secure payment, 4) We translate and you review, 5) Pick up original copies from our local office, and 6) Schedule pickup for convenience. Visual symbols represent each stage. Text reads "Understanding Our Translation Process For An Outstanding Experience." Goal is to reassure customers through an easy, transparent process with a real local team assisting along the way.


Welcome to our comprehensive guide on navigating the order process for our translation services. We’re excited to share with you not only the steps involved in getting your documents translated but also what sets us apart in terms of service and reliability. Our aim is to ensure clarity, ease, and trust throughout your experience with us.

Step 1: File Submission and Accurate Pricing

Getting Started with Your Translation

The journey begins when you send us the file for a precise word count. This initial step is crucial for us to provide you with an accurate quote. Our team reviews your documents to tailor a proposal that meets your specific needs.

Step 2: Receiving and Approving the Proposal

Understanding Our Transparent Pricing

Upon receiving your file, we’ll promptly email you a detailed proposal. This will include a clear breakdown of costs, ensuring transparency right from the start. Our pricing is competitive, and we take pride in offering no hidden fees.

Step 3: Special Services for Official Documents

Certification and Notarization at No Extra Cost

When your translation is for official or legal purposes, we add an extra layer of credibility. We certify and notarize your documents free of charge, a service that typically costs up to $20 more with other companies. This process is essential for various government agencies and for documents like driver’s licenses, academic records, and identity documents.

Step 4: Payment Process

Secure and Straightforward Transactions

Agreeing to our proposal leads you to the payment stage. We issue an electronic invoice that can be paid using Visa or MasterCard. Rest assured, upfront payment is a standard practice in the translation industry, and with us, your financial security is paramount.

Why Trust Us?

Our Local Presence and Credibility

Our local office has been a pillar in the community for over 20 years. We’re not just an online entity; our physical presence ensures we’re here to stay. Our accreditation with the Better Business Bureau and numerous positive reviews testify to our reliability and excellence in service.

Step 5: Review and Approval of Translation

Your Satisfaction, Our Priority

Once we complete the translation, you’ll receive a copy via email for review. We encourage you to request any edits or clarifications. Your satisfaction is crucial, and we’re flexible in accommodating your preferences.

Step 6: Finalizing and Receiving Your Translation

Options Tailored to Your Needs

After your approval, you can opt to keep the digital copy or request a physical one. For those requiring originals, we offer an easy appointment system at our local office. This step highlights our commitment to personal and fast service, distinguishing us from companies that lack a real local presence.

Avoiding Pitfalls with Non-Local Services

Why Choosing Us Makes a Difference

Many translation services claim to have local offices but fail to provide in-person assistance. Our genuine local presence in Houston means you can trust us to be there when you need original copies or face-to-face consultations.

Step 7: Scheduling Pickup or Delivery

Convenience and Flexibility

If you can’t visit our office, we offer a mailing option with a nominal fee for FedEx 2-day delivery. For office pickups, please schedule in advance to avoid unnecessary trips. We value your time and strive to ensure every visit is productive.

Conclusion: Partnering for Success

Our process is designed to make your translation experience as smooth and satisfactory as possible. We value your trust and work hard to provide a service that stands out. By following these simple steps, you’ll find our process rewarding and effective.

Our Texas Locations

Houston Translation Services

2020 Montrose Blvd #202, Houston, Texas 77006 - Phone: (713) 589-3112 Email: info@24hourtranslation.com
Monday7:00 AM - 5:00 PM
Tuesday7:00 AM - 5:00 PM
Wednesday7:00 AM - 5:00 PM
Thursday7:00 AM - 5:00 PM
Friday7:00 AM - 5:00 PM

*Appointments are required. Call or email to schedule.

Dallas Translation Services

5025 Addison Circle Dr., Addison, Tx 75001 - Phone: (214) 550-0151 Email: info@24hourtranslation.com
Monday7:00 AM - 7:00 PM
Tuesday7:00 AM - 7:00 PM
Wednesday7:00 AM - 7:00 PM
Thursday7:00 AM - 7:00 PM
Friday7:00 AM - 7:00 PM

*Appointments are required. Call or email to schedule.

Frequently Asked Questions

Can I get my document both certified and notarized?

Yes, we provide both certification and notarization at no additional cost for official documents.

Is upfront payment safe and standard in this industry?

Absolutely, upfront payment is a standard practice in the translation industry, and we ensure secure transactions.

How can I be sure of the quality of your service?

Our 20-year presence, BBB accreditation, and numerous positive reviews are testaments to our commitment to quality.

What if I need changes to the translated document?

We welcome any requests for edits or clarifications until you are completely satisfied with the translation.

Is it possible to receive physical copies of the translation?

Yes, you can pick them up at our local office or opt for FedEx 2-day delivery.