The effectiveness of our communication with others determines our reputation, the way we project ourselves in front of others and the interpretation of our responses with respect to our professionalism, credibility, confidence and honesty. Unfortunately, communicating with skill and professionalism requires practice, years of experience and mastery of a…
The modern workplace is a culturally diverse environment that consists of people from many different countries, faiths, races, family structures, political beliefs and languages. To communicate with your coworkers efficiently and effectively, it is critical to develop cultural intelligence and be nonjudgmental and open-minded. To develop cultural intelligence, you must…
Whether we e-mail, text, speak, signal or broadcast our ideas, the information we communicate must be received and understood by the intended audience. As a member of the global workforce, your mission should be to send messages that are clearly and accurately understood by your intended audience. While it sounds…
We all know people we work with who could benefit from knowing when to speak less and listen more. These people can talk forever, tell entertaining stories but always dominate conversations and never pause to allow others to speak. As international managers, we need to know when to speak, when to…
Today people can’t go anywhere without their phones. They rely on them throughout the day to talk to friends, make weekend plans and discuss family and social matters. Social calls are very informal, with little structure and often no planning. However, professional calls are completely different and planning is required…
Meeting persons from different cultures can be stressful and confusing. Because we usually are not familiar with their responses, choices, and verbal and non-verbal cues—which typically are different from our own—we, as well as others unfamiliar with their cultures, struggle to interpret their meanings and intentions. The atmosphere in casual…