Retailers benefit greatly from the advantages that online selling offers. Some of the main advantages of online retailing include the opportunity to market to global markets, increase operating efficiencies, improve customer satisfaction and improve customer communication. A few of the main advantages of e-commerce retailing are listed below. [table id=1…
Is Your Company Ready For An E-Mail Response System?
Service Automation Systems Email response management is one component in an organization-wide service automation system. A service automation system makes use of a variety of technologies to support service managers, customer service representatives, help desk professionals and mobile service staff. Customer service automation offers business and their clients heightened service…
Communication Blunders in the Global Business World
In the global business world, there are an unlimited number of opportunities to make embarrassing and sometimes costly communication mistakes. These barriers to effective language often create challenges for buyers and sellers. For example, communications between foreign parties to a business transaction can be incorrectly translated by an unqualified…
The Translators Association of China Holds Seventh Congress in Beijing
One April 20-21, 2015, the Translators Association of China (TAC) held its seventh congress in Beijing. Association leaders reported that nearly 350 members attended the congress which is now held every five years. During the congress, a number of high profile leaders spoke including Zhou Mingwei, President of China international…
Legal Considerations Involving Injured Non-English Speaking Employees, Workers Comp and Translators
In February of 2013, Rafael Martinez was a landscaping professional for Kansas City Allied Landscaping Services. Martinez suffered an on the job injury when his hand was deeply cut. The severity of the injury required seven days of hospitalization and resulted in the amputation of his middle two fingers. Martinez…
How Africa is Using Technology to Improve Farming
Much of Africa still suffers from poor telecommunication and transportation infrastructures. Consequently, availability of timely market information regarding agricultural commodities and pricing have suffered. In lieu of more highly developed electronic systems, manual systems are in place to help facilitate the collection of prices and quantities of popularly traded agricultural…